Today at Online Banks Blog, we’re going to have a look at one of the world’s largest banks, JP Morgan Chase – better known as Chase Bank. Most would expect a huge bank like this to have a great offering and setup, but in our review of customer feedback, banking at Chase may not be as great as we’d hoped.
Probably one of the biggest surprises we saw when looking through Chase Bank reviews online are the high number of dissatisfied customers with Chase banking. Their online banking system is, apparently, frequently down or reporting errors. One person even complained that a branch manager literally yelled out his Social Security Number across the branch floor to another teller, letting everyone in the room know his SSN.
Most complaints revolve around shoddy customer service both online and off, of course. Banking at Chase seems to involve a lot of hidden late fees, long waits for telephone help, and online banking services that disappear or don’t work at inconvenient times.
While most reviews online for any bank are usually negative (positive reviewers rarely have incentive to post anything), there are a lot more for Chase than for any other.
Other complaints come from Washington Mutual customers who’ve had their accounts moved to Chase banking with the buyout of WaMu’s assets. It appears that these customers had good experiences at WaMu and are now feeling cheated because banking at Chase is much more negative for them.
Overall, it appears that Chase banking is the one to avoid. A simple search of the Internet will show Chase Bank reviews are almost entirely negative.
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